SHIPPING, RETURNS & REFUNDS

Shipping Information:

- we offer worldwide shipping 
- Standard shipping: Orders are typically dispatched within 7-10 days from the date of purchase.
- Shipping fees will be calculated at checkout.
- Once your order is shipped, you will receive a confirmation email with tracking information.
- Please note that delivery times may vary depending on your location and any unforeseen circumstances.

Return Policy:

- We accept returns within 14 days of delivery for non-custom made products.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- To initiate a return, please contact our customer service team at [contact@threadstories.co.uk](mailto:contact@threadstories.co.uk) with your order details and reason for return.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, a refund will be processed to the original method of payment within 7-10 business days.

**Refund Policy:**

- Refunds are issued for the purchase price of the item(s) returned, excluding any shipping fees.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Please note that refunds may take some time to appear in your account depending on your bank or credit card company's processing times.

**Contact Us:**

If you have any questions about our shipping, return, or refund policy, please contact us at [contact@threadstories.co.uk](mailto:contact@threadstories.co.uk). We are here to assist you and ensure your satisfaction with your Thread Stories purchase.