Frequently Asked Questions (FAQ)
Q: Do you ship internationally?
At the moment, we only ship within the UK. We're working on expanding our shipping options in the future, so stay tuned for updates!
Q: What is your shipping timeframe?
as our products are available on a made to order basis, please allow 2-3 weeks for your order to be crafted and shipped. Once your order is ready, we will send you a shipping confirmation email with tracking information so you can follow your handmade treasure on its journey to you.
Q: What is your returns policy?
We accept returns for damaged items within 14 days of delivery (except custom products). Please refer to our Shipping and Returns page for detailed instructions.
Q: Are your products handmade?
Yes, all our products are meticulously crafted by hand, ensuring the highest quality and attention to details.
Q: How can I contact customer support?
You can reach our customer support team by emailing threadstories88@gmail.com or through the contact form on our website. We strive to respond to all inquiries within 24 hours.
Q: Do you offer customisation options for your products? and are they refundable?
A: Yes, we offer customisation options for our products. Please contact us directly to discuss your specific customisation needs.
a: no, custom items are not refundable
Q: Can I request a custom design or size for a bag?
A: Absolutely! We welcome custom design and size requests. Reach out to us with your requirements, and we'll work with you to create your perfect bag.
Q: How long does it take to receive a custom order?
A: The time frame for receiving a custom order varies depending on the complexity of the design and our current workload. We'll provide you with an estimated delivery time when you place your order.
Q: Are there any additional charges for customisation?
A: The cost of customisation may vary depending on the specific request. We'll provide you with a quote for any additional charges before proceeding with your custom order.
Q: Can I return a customised bag?
A: Unfortunately, we do not accept returns for customised bags unless they are damaged upon arrival. Please refer to our Returns Policy for more information.
Q: How do I place a custom order?
A: To place a custom order, please contact us directly through our website, email us at threadstories88@gmail.com or DM us on Instagram. We'll guide you through the process and discuss your customisation options.